Campaigns Creation

Uploading to the File Manager

Hosting your own images on the Free plan

On the Free plan, you can use the free images from the built-in image bank (Browse) and images hosted elsewhere and added via a URL (Import). Uploading and hosting your own images in the Media Library (Upload) is available on paid plans, not on the Free plan.

Description

Your library allows you to upload files such as images or PDFs. For example, you can store images that go with your established brand and structure. You can use this in several ways throughout your email campaigns.

Why It's Important

Having all your images and files in one place will help you prepare to send your campaigns and enhance them with excellent visuals or useful content.

Step-by-Step Instructions

The procedure for adding files to the file manager is as follows:

Directly in the Media Library

Select Resources, then Media Library in the menu.
Click on Upload to add any file from your computer.

Media Library showing uploaded files as thumbnails with the Upload button, search, and Name/Date/Size/Type columns

For images in email content:

Edit your email
In the Content menu, select IMAGE and drag the button to the email content
Click on Browse
You now have three options to add files:
- Upload - Upload your own files
- Import - Import from external sources
- Browse - Browse from the free images selection.
Click on Upload then select your file
Your file is now in our file manager and can be selected from there

Currently, you can only upload one file at a time (no FTP is available)

For file links:

Click on the link button in the section where you want to include your file.
Use the URL type dropdown, choose File Manager
Select the file you uploaded earlier from your library.
The file is now linked inside the email.
Recipients can access it by clicking on the link

File Limitations

Maximum image size: 1600px by 2000px
Maximum file size: 1MB

Troubleshooting

Upload failure error

Check that file size is under the 1MB limit
Verify image dimensions don't exceed 1600x2000px
Make sure file format is supported (JPG, PNG, GIF, PDF)

File doesn't appear in library

Refresh the browser page after upload
Clear browser cache if files are missing
Check available storage space in your account

Image quality issues

Optimize images before uploading (72-150 DPI for web)
Use JPG for photos, PNG for graphics with transparency
Compress large files without losing visible quality

Can't select uploaded file

Wait for upload to complete fully
Check file permissions and ownership
Try re-uploading if the file seems corrupted

Storage limit reached

Delete unused files from the library
Compress files before uploading
Contact support to increase storage capacity

Slow upload speed

Check internet connection stability
Upload during off-peak hours
Break large uploads into smaller batches

Adding a PDF to a Campaign - Use uploaded PDFs
Adding a Video to a Campaign - Use uploaded videos
Creating and Adding a Calendar Link - Upload calendar files
Using the Email Designer - Insert uploaded content
Creating Campaigns - Campaign assets

Last modified on October 24, 2026

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