Description
To ensure your emails are scheduled according to your preferred time, you need to set your timezone accurately. This guide walks you through the steps to change your timezone.
Why It's Important
Timing is essential in email marketing. Make sure your emails are sent when you want them to be sent.
Step-by-step instructions
Accessing your account settings
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Go to the Settings menu, then select Users
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Click on the User account whose timezone you want to change.
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Adjust the timezone On the user page, locate the timezone option. Click the dropdown menu and select your preferred timezone from the available options.
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Save changes. After selecting the correct timezone, click Save to apply the changes.
Changing your timezone only affects your account's scheduling time, not your recipients' timezones. Consider your audience's timezone when scheduling campaigns.
Troubleshooting
Timezone changes don't take effect
- Save changes by clicking the "Save" button
- Log out and log back in
- Clear browser cache
- Check scheduled campaigns for updates
Cannot find my timezone
- Search for your nearest major city
- Use UTC offset if city isn't listed
- Check daylight saving time options
- Contact support for missing timezones
Scheduled emails send at wrong time
- Verify your timezone setting is correct
- Check daylight saving time adjustments
- Review campaign scheduling settings
- Consider recipients' timezones
Multiple users with different timezones
- Each user must set their own timezone
- Account-level timezone affects reporting
- Campaign scheduling uses sender's timezone
- Coordinate team schedules accordingly
Timezone reverts to previous setting
- Ensure you have permission to modify settings
- Check browser autofill interference
- Try using a different browser
- Contact support if issue persists
Related articles
- Adding and editing users - Manage user settings
- Creating campaigns - Schedule campaigns in your timezone
- Understanding email automation - Timezone-aware automations
- Tracking campaign performance - View analytics in your timezone
- First steps - Initial account setup