Plan availability
Exporting a contact list is available from the Growth plan (Growth and Premium). It is not included in the Free plan.
Description
You can export your contact list as a .csv file for use in an external tool. This export will include the subscriber ID, address status, email address, and other attributes you have configured. Exported addresses will not be removed from the contact list.
Why It's Important
Exporting your contact list can be a useful way to back up your data, analyze your audience, or transfer contacts to another platform. If you want to manage your lists outside of our application or reference them for cross-referencing, this function can be useful. When you launch a contact list export, the file will remain in your account settings for five days.
Step-by-Step Instructions
To export a list, simply follow these steps:
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In the left menu, select Audience, then Contacts
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Click on the Exports menu
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Select Export contacts
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The export will be processed and made available for download
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Download your .csv file within five days Your export file can also be found on the Export page for the next 5 days, as explained in the notification.
What's Included in the Export
The exported CSV file will include:
- Subscriber ID
- Address status (active, unsubscribed, etc.)
- Email address
- Custom attributes you have configured
- Subscription date and other metadata
Important Notes
- Exported addresses remain in your original contact list
- Export files are available for 5 days after generation
- Available only on Growth and Premium plans
- Useful for data backup, analysis, or platform migration
Troubleshooting
Export option not available
- Check that you have a Growth or Premium plan
- Verify your account permissions
- Make sure the list contains contacts to export
- Try selecting the list first before accessing Actions
Export takes too long to process
- Large lists can take 10-30 minutes
- Check your email for completion notification
- Try exporting a smaller segment first
- Make sure your account email is valid
Unable to download exported file
- Remember files expire after 5 days
- Check spam folder for download link
- Make sure browser allows downloads
- Try a different browser or disable extensions
CSV file appears corrupted
- Open with a spreadsheet program, not a text editor
- Check CSV delimiter settings (comma vs semicolon)
- Try importing into Google Sheets first
- Make sure special characters are UTF-8 encoded
Missing data in export
- Check that attributes were properly configured
- Verify segment criteria if exporting a segment
- Make sure data exists for exported fields
- Try exporting the full list instead of segment
Export includes unwanted contacts
- Carefully review segment criteria
- Check contact status filters
- Make sure you selected the correct list
- Consider creating a more specific segment
Related Articles
- Import contacts - Re-import exported data
- Create and manage a contact list - List management basics
- Delete a list - Export before deletion
- Add attributes to your list - Export custom fields
- Manage contacts - Contact management overview