# Didn't Get the Password Reset Email?

## Why this matters

When you can't sign in, the password-reset email is your way back in — so it's frustrating when it doesn't show up. A few common causes explain almost every case, and most are quick to resolve.

## Check these first

- **First, check spam and junk thoroughly.** This is the most common cause. Reset emails often get filtered — search your whole mailbox and check your spam, junk, and "Promotions" folders before anything else.
- **Wait a few minutes.** Delivery isn't always instant. Give it a few minutes before requesting another one.
- **Request it for the exact account email.** Make sure you asked for the reset using the precise address your account is registered under — not an alias or a different work address.
- **Were you invited by someone else?** If another person invited you to the account and the email never arrived, you don't need Support — ask the person who invited you to **resend the invitation link** from their account.

## If it still doesn't arrive

The reset email is usually missing for one of these reasons, and each needs our Support team:

- **Your login email is on the suppression list.** If your sign-in address has been suppressed (for example after a spam complaint), account emails — including reset and 2FA codes — stop reaching you. Only Support can remove a login email from the suppression list. See [Managing your suppression list](/en/docs/audience/suppression-lists).
- **Your account was removed after long inactivity.** Accounts left unused for a long time can be automatically deleted, so there's no account to reset.
- **Your account is suspended.** A suspended account won't send you a reset email.

## What to do

Contact our **Support team** from a working email address and include:

- The **account email** you're trying to reset.
- That you **requested a reset but never received it** (and that you've already checked spam).

Support can confirm your account status, remove your login email from the suppression list if needed, and help you regain access.

## Related articles

- [Troubleshooting sign-in problems](/en/docs/account-settings/cant-sign-in) - Other reasons you can't sign in
- [Multi-factor authentication (MFA)](/en/docs/account-settings/multi-factor-authentication-mfa) - When 2FA codes don't arrive
- [Managing your suppression list](/en/docs/audience/suppression-lists) - When your login email is suppressed