# Canceling Your Account
## Description

If you wish to delete your account from our system, this option is available. When terminating the account, all your user content will be immediately deleted from our servers. **This information cannot be recovered once your account is terminated.**

## Why It's Important

We strive to meet your expectations by providing the service you need. We recommend contacting us before deleting your account, as we may be able to address your concerns. You can always downgrade to a free trial account instead. However, we understand that some users wish to delete their accounts, and we provide this option.

<Callout type="caution" title="Export your data first">
Export all your data, including your list and templates, BEFORE requesting account deletion since you will no longer have access to them afterward.
</Callout>

## Canceling or downgrading your subscription

Canceling your subscription is different from permanently deleting your account. If you want to stop paying or change plans, contact our **Support team**. To avoid any mistake, they will first ask you to **confirm your intention** before making any change to your account. Be ready to tell them:

- **What you want to do:**
  - **Cancel your subscription** and move to **trial mode**, or
  - **Switch to a different paid plan**.
- **When it should take effect:** **immediately**, or at the **end of your current subscription**.

**No changes are made to your account until you confirm.** Support may also ask the **reason** for your request; your feedback helps us understand your needs and improve the service. Once you confirm, the team proceeds accordingly and sends you a **confirmation**.

<Callout type="info">
Moving to trial mode lets you keep your account and data without a paid plan. If instead you want to remove your account and data entirely, see the deletion steps below.
</Callout>

## How to request account deletion

To delete your account, please follow these steps:

<Stepper>

1. Contact our **Support team** and let them know you want to permanently delete your account.

1. Confirm your identity: 
   - Confirm the email linked to your account
   - Confirm your account ID

1. Provide feedback (optional): 
   - We would greatly appreciate your feedback
   - Your input helps us continuously improve our service
</Stepper>

## Important warnings

<Callout type="danger" title="Permanent and irreversible">
- **Permanent action:** All your user content will be **immediately deleted** from our servers
- **No recovery:** This information **cannot be recovered** once your account is terminated
- **Immediate effect:** Deletion takes effect upon confirmation
</Callout>

## Alternatives to consider

Before requesting deletion, consider these alternatives:
- **Downgrade to free trial**: You can always downgrade instead of deleting
- **Suspend your account**: Contact support to temporarily suspend your account
- **Talk with support**: Our team can help resolve any concerns you might have

## What gets deleted

When you request account deletion:
- All campaign data and history
- Contact lists and subscriber information
- Email templates and designs
- Account settings and configurations
- Billing and payment information
- All user-generated content

## Troubleshooting

**No response to deletion request**

- Check your spam/junk mail folder for confirmation
- Allow 2-3 business days for response
- Ensure you sent the email from the account's registered email address
- Resend the request with account details

**Want to cancel deletion request**
- Immediately contact our Support team
- Include "Cancel deletion request" in the subject line
- Provide your account email and reason
- Act quickly as deletion is permanent

**Billing concerns**
- Cancel subscriptions before requesting deletion
- Request final invoice if needed
- Refunds are subject to terms of service
- Contact billing team for payment issues

## Related articles

- [Managing your billing](/en/docs/billing/managing-your-billing) - Downgrade or change your plan
- [Export a list](/en/docs/audience/exporting-a-contact-list) - Export your contacts before deletion
- [Protecting your information](/en/docs/billing/protecting-your-information) - Data protection policies
- [Setting up multi-factor authentication (MFA)](/en/docs/account-settings/multi-factor-authentication-mfa) - Secure your account
- [First steps](/en/docs/first-steps) - Account basics